Samuel Minter

3228 125th St SE
Everett, WA 98208
abulsme@abulsme.com
425-999-6428

Summary

Flexible program or product manager for strategic and tactical projects with over 20 years online experience. Specializes in coordinating and defining policies, procedures, and requirement specifications necessary to achieve business goals in projects involving multiple teams and stakeholders. Provides the necessary communications bridge between business and technical teams. Advocates for the non-technical end user of products within requirement and design discussions. Works with external and internal customers to educate them and improve their experience with products.

Professional Experience

(Aug 2010 – Present) Amazon.com: Abuse Prevention Manager, Simple Email Service (Technical Program Manager)

Responsible for anti-abuse efforts within the SES team. Coordinates a team of frontline investigators handling abuse cases, including making final calls on "tough cases". Manages abuse related communication and consulting with customers in escalated cases or cases involving high-value customers. Coordinates communication with Sales, Business Development, Customer Suport, and Solutions Architects when engaging customers on abuse issues. Handles high-touch engagements with customers to assist with remediating abuse related issues.

As of Sep 2017, added additional responsibilities for SMS related systems, including defining policies and procedures for managing customer onboarding and dealing with abuse complaints.

(May 2007 – Aug 2010) Amazon.com: Manager, Automated and Targeted Merchandising / Customer Behavior

Responsible for managing the Automated and Targeted Merchandising group (formerly named Customer Behavior).  Responsibilities include staffing of the group, coordination of ongoing projects, interfacing with users of our systems to understand needs and pain points, and determining the development roadmap for the projects owned by the group. Managed the continuing enhancement, development and maintenance of high performance, high volume, business critical systems. Projects have included:

(Jan 2006 – May 2007) Amazon.com: Technical Program and Product Manager (Customer Behavior)

(Mar 2004 – Jan 2006) Accent Technologies: Product Manager

Responsible for maintaining a product development roadmap to align the evolution of the product with the needs of current and potential customers while supporting efforts internally and externally to maximize product knowledge and effectiveness during rollout and implementation efforts.

(Jan 2002 – Mar 2004) Merrill Lynch: Vice President of Marketing Information Solutions

Responsible for continuously analyzing current information solutions, coordinating requirements and needs across multiple business units, designing enhancement strategies, and ensuring flexible implementation.

(Feb 2000 – Dec 2001) Merrill Lynch: Vice President of Development for Interactive Web Technologies

(Mar 1999 – Feb 2000) Merrill Lynch: Web Publication Manager (Assistant Vice President)

(Jul 1998 – Mar 1999) Merrill Lynch: Development Manager

(Jan 1997 – Jul 1998) Merrill Lynch: Web Developer

(Dec 1995 – Jan 1997) ANSER Inc.: Web Developer

(Jul 1995 – Feb 1998) Freelance Web Producer

Freelance web design, development and maintenance for a variety of clients including Talk Radio 1250 WTAE (Pittsburgh),Variety 96 Radio (WVTY Pittsburgh), Operation Crossroads Africa and Creepy Classics Video.

(Aug 1990 – Dec 1995) Non-Web Positions

Pre-web experience includes radio talk-show producer, research assistant at a polymer laboratory, and computer cluster help desk assistant.

Education

Patents

Personal Projects